FAQ : LG Portable Air-Conditioner Recall


Q1. Why are the LG Electronics USA Inc. Portable Air Conditioners being recalled?

An electronic component in the portable air conditioners can overheat and ignite, posing fire and burn hazards. In cooperation with the U.S. Consumer Product Safety Commission, we are taking this action as part of our continued commitment to product safety, and to providing the highest quality and service to our customers.

Q2. Have there been any reported injuries?

No injuries have been reported. LG Electronics USA, Inc. has received four reports of fires that have caused property damage.

Q3. Can I continue to use my Portable Air Conditioner?

No. Consumers should immediately stop using the recalled product, and unplug the Portable Air Conditioner until it has been repaired.

Q4. How can I tell if my Portable Air Conditioner is affected by the recall?

The recall involves three models of 7,000 and 8,000 BTU LG portable air conditioners (Model Numbers LP0711WNR, LP0813WNR, LP0814WNR) sold between February 2011 and August 2016. The product's model and serial number information can be found on the left side of the unit. See below. To determine if your product is being recalled, enter the model and serial numbers at lgportableacrecall.com, or call toll free 1-855-791-0808 (USA) /1-800-553-9169(CANADA).

Illustration of Location of Model and Serial Numbers

How to find my portable air conditioner model and serial number

Q5. What is the company doing as a remedy?

The company is offering a free carry-in repair of the product at an authorized service center. Qualified technicians will be adding a new fuse to the unit.

Q6. How can I participate in the recall?

You can access the website below for additional information regarding the recall and to determine whether your product has been recalled by providing the model and serial numbers. Detailed information can also be provided by customer representatives through the toll-free number at (855-791-0808) between 8 a.m. and 7 p.m. CT Monday through Friday, 8 a.m. and 2 p.m. Saturday.

Q7. I no longer have the receipt for the product. Can I still participate in the recall?

Yes.

Q8. Can I take the unit back to the store where I purchased it?

No, retailers will not accept the units back nor will they provide any remedy. For instructions regarding participating in the recall, please see Q6.