LG Portable Air-Conditioner Recall

LG Portable Air-Conditioner Recall information

In cooperation with the U.S. Consumer Product Safety Commission, LG Electronics USA, Inc. is voluntarily recalling LG portable air conditioner models: LP0711WNR, LP0813WNR, LP0814WNR.

An electrical component in these models may overheat and ignite, posing fire and burn hazard.

If you purchased one of the recalled portable air conditioner models between 2011 and 2016, you must stop using this product immediately.

LG is committed to consumer product safety and will provide free repair service for qualified portable air conditioner models.

Is my model affected by the Recall?

The following LG portable air conditioner models manufactured between 2010 and 2014, are included in this product recall. You can Check Eligibility of your product (below), and schedule a free repair service if your portable air conditioner is affected by the recall.

LP0711WNR

LP0711WNR

(all serial numbers)

LP0813WNR

LP0813WNR

(all serial numbers)

LP0814WNR

LP0814WNR

(only serial numbers beginning with
311, 312, 401, 402, 403, 404 and 405)


How to find my portable air conditioner
model and serial number?

The model and serial numbers can be found on the label affixed to the left side panel of the product.

How to find my portable air conditioner model and serial number

Enter your model and serial numbers below and click "Check Eligibility" button.
You will receive a message confirming whether your portable air conditioner is affected by the recall.
Follow the instructions on the next page to participate in the recall process.

Please be sure to enter the correct model and serial number.

Based on the information you submitted, your portable air conditioner is affected by the recall.
Please complete the information below to request a free carry-in repair service.
Carry-in service may not be available in all areas

Customer Service Request

* Please do not use a P.O. Box address

* Canadian customer – contact LG Canada toll-free at 1-800-553-9169 from 8:00 a.m. to 6:00 p.m. EST Monday through Friday.

(No hyphen is needed)

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Please review your repair request.
Select edit to change your information.
Select submit to request repair service.

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